Permanent Receptionist – London

Key Details:

– Working Days: Full-time, 4–5 days per week

– Hours: 9:00 am – 7:00 pm with a 30-minute unpaid lunch break

– Salary: £29,000 – £31,000 per annum, dependent on experience

– Holidays: Same entitlement as nursing staff

– Location: Clapham Old Town, South West London

About the Role:

The client is seeking a welcoming and professional Receptionist to support front-of-house operations in a busy small animal practice. The role requires strong communication, organisation, and client care skills. The Receptionist will serve as the first point of contact for clients and their pets, ensuring a smooth daily flow and efficient administration.

Key duties include greeting clients and their pets, managing phone calls and appointment bookings, and handling general enquiries. The role includes processing payments and insurance claims, supporting the nursing and veterinary team with administrative tasks, and maintaining accurate client and patient records. The Receptionist will ensure the reception area is clean, organised, and welcoming. This position suits an individual who enjoys a client-facing environment and collaborative teamwork.

About the Practice:

The practice is an independent small animal clinic with a focus on continuity, compassion, and community. It offers modern facilities including digital imaging, in-house diagnostics, and separate cat and dog areas. The team comprises vets, nurses, receptionists, and VCAs who work collaboratively with a clear ethos of kindness and high-quality client and patient care. The practice values building lasting relationships with pets and their owners. Located in Clapham Old Town near Claphham Common, it benefits from strong transport links and a local area with cafés, independent shops, and green spaces.

Job Reference No: JN-102025-33469